If you would like to make a return, look at our policies below. We want to make sure you are completely happy with your purchase. If there is anything we can do to improve your experience, please contact us at heatsheetshielding@gmail.com.

Return Policy

We will accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to return your item, we must receive your request within 15 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we have received your item and are processing your request. We will follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges   

In the unlikely event that you receive a damaged or defective item, we are happy to exchange the item for a new one. Please email heatsheetshielding@gmail.com within 15 days of receiving your product to begin the process.

Return Shipping

After you have submitted a return request to heatsheetshielding@gmail.com, we will send you a PDF of a return shipping label. Please print it out and affix to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance

If you are shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We cannot guarantee that we’ll receive your item.